Vice President of Operations
Experience Highlights
Tolulope Animashaun—known professionally as Tolu—is a strategic operations and program delivery executive with over 15 years of experience leading cross-functional teams and scaling SaaS and enterprise solutions across B2B and government sectors. As Chief Operations Officer at Crown Interactive, she has spearheaded digital transformation initiatives, implemented Agile delivery frameworks, and overseen complex utility and public sector deployments. Tolu has driven company-wide automation that cut manual operations by 50%, improved on-time delivery rates by 40%, and significantly boosted customer satisfaction. Her career progression within Crown Interactive reflects a deep expertise in operations, project management, and customer success—having led platform adoption strategies that onboarded over 10,000 businesses and drove a 35% increase in enterprise engagement. With a strong command of stakeholder alignment, cross-functional leadership, and global remote team coordination, Tolu brings a pragmatic yet visionary approach to program execution and operational excellence.
Core Expertise
Tolu excels in business operations, Agile program management, and digital transformation for B2B SaaS and enterprise platforms. She is adept at defining and tracking OKRs, designing scalable workflows, and optimizing performance through KPI-driven strategies. Her leadership spans remote team management, stakeholder communication, and delivery oversight across government and commercial environments. Skilled in tools like JIRA, Trello, Notion AI, and ClickUp, Tolu combines systems thinking with Lean and Six Sigma methodologies to execute high-impact initiatives at scale. Her strengths also include client acquisition, customer lifecycle design, and strategic business development—making her a critical asset to mission-driven organizations with complex delivery goals.
Education
Tolu holds a Master of Public and International Affairs and a Bachelor of Arts in Theatre Arts Management, both from the University of Lagos, Nigeria. Her academic credentials have been validated by World Education Services (WES) as equivalent to a Canadian master’s degree. She also maintains professional certifications in Agile Project Leadership, Scrum, ITIL, and Lean Six Sigma, reflecting her commitment to continual learning and operational excellence.
